Service Desk

We offer IT support for companies of all sizes. Our expert team provide both remote and onsite services when you need it.

When we become your IT Support, we are becoming part of your team, you are simply out-sourcing your IT to us. We fix IT problems as quickly and as efficiently as possible, we work in the background trying to stop them occurring again.

Our IT Helpdesk engineers are available via phone, email or secure online portal. If you require onsite support and services, we’re always happy to lend a helping hand.

Direct To Support

Direct number for our support team, means no receptionist or call handlers will slow you down when you call our support desk, meaning you can speak to someone straight away.

Managed and Monitored Support Tickets

We ensure our support tickets are efficiently managed and distributed to our engineers is vital, we thrive in ensuring our high-quality service is provided to all our customers.

We ensure our Service Desk engineers are not overwhelmed or left with an unmanageable amount of support tickets. We ensure all our support tickets are responded to and resolved with the SLA’s which have been agreed with your business.

Account Manager

We ensure you have a dedicated point of contact within ITMSP, so we assign you with an Account Manager who oversees your support contract. Our account managers have a huge amount of experience in the IT industry and have worked in a technical capacity, so they understand IT.

Our account managers will provide regular updates, statistics and reviews at quarterly meetings, your account manager will also act as an escalation point should this be required and help you with anything else you need from us.